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I developed a process improvement methodology tuned to the office environment, focused on work streamlining and work re-engineering. It involves a two to three-day analysis event followed by focused implementation, resulting in nearly immediate improvements. It is based on Lean principles and practices. I call this approach Rapid Process Improvement.
Rapid Process Improvement (RPI) Approach
A Rapid Process Improvement consulting engagement usually begins with the management team selecting a process that has the potential for great rewards if improved - or processes that are simply not providing the results needed. I can help your management team select appropriate processes through facilitated discussions or a more complete inventory, analysis, selection effort.
Once a process is selected, I help the process owner or RPI leader select an improvement team and complete pre-work to ensure the right information is available for the analysis event.
The improvement event, usually two to three-days for the
improvement team, involves mapping the existing process,
clarifying goals for the improved process, identifying
opportunities and challenges for change, and using a
creative / competitive approach to develop improvement
alternatives. Eventually, the team narrows the alternatives
to a set of three time-based recommendations:
The recommendations are supported with estimates of
difficulty and potential impact. Typically, the team will
present their recommendations to the decision manager,
who then gathers any additional information needed over the next couple of weeks and announces direction.
Once decisions are made and a team is assembled, an implementation project plan is developed and implementation is managed.
I can help with all stages of the improvement effort. Typically, engagements are provided in three parts. The first part includes evaluation of existing processes and helping management select a process for improvement as well as a list of projects for future attention. The second part includes facilitation of the process improvement team through development and presentation of the recommendations. The final part includes development of the implementation project plan and management of the project through to completion of selected deliverables.
If you are interested in discussing how rapid process improvement can work in your office organization, please contact me. I will be pleased to explore options and prepare a proposal, if appropriate.
Olympic Performance, Inc.