​​Typical questions I can help answer include:

  • What projects should be invested in and what projects should be stopped or not started?
  • What changes in product design will result in increased sales?
  • What are the requirements necessary for improvement?
  • Who are the stakeholders that need to be involved, and how?
  • How can recommendations be presented in a clear, concise fashion that will result in appropriate review?
  • What assumptions and constraints involved in a particular business decision?


Business Analysis Training

Business Analysis Certificate Series.  I wrote the Business Analysis Certificate Series for Portland State University and teach in that program both through the University and through Olympic Performance, Inc.  The program is based on the Business Analysis Body of Knowledge™ (BABOK™), which is the foundation for the Certification of Competency in Business Analysis™ (CCBA®) designation and the Certified Business Analysis Professional™ (CBAP®) designation.  Over 100 specific techniques and tools are presented in the series, typically through case study examples.  Each course is designed as a two-day session.  However, any portion of the program can be presented in-house and modified to meet specific business needs.  Below is a brief introduction to each of the courses in the series.

Business Analysis Planning and Monitoring

12 contact hours (typically delivered as a two-day session)

The first step of conducting a business analysis is to identify stakeholders, gain an understanding of the challenge, plan for conducting the analysis, and establish a monitoring system to ensure desired results.  This course helps participants understand the tasks involved in planning and monitoring a business analysis effort.

This course includes how to identify stakeholders, define their roles and responsibilities, and prepare a communications plan to ensure strong relationships throughout the effort.  The participant will learn how to identify the basic tasks for the analysis and how to estimate work effort and time lines for those tasks as well as associated deliverables.  The participant will also learn how to develop metrics to be used for monitoring the business analysis work.

A solution to a business challenge can only be as strong as is the understanding of the challenge.  This course will help participants plan for the development of requirements, including tracing and prioritizing them to ensure the analysis effort provides best result.

At the end of this session, students will be able to complete a:

  • Business analysis plan.
  • Communication plan.
  • Performance assessment plan.
  • Process assets inventory.
  • Requirements management plan.
  • Stakeholder analysis and matrix.


This course includes many hand-on exercises and case studies.


Getting Requirements Right

12 contact hours (typically delivered as a two-day session)

Requirements serve as the foundation for business analysis.  Requirements provide guidance to the business solution possibilities, so getting them right is critical.  This course shows how to bring out requirements from the stakeholders, even when they might not fully understand their own needs.

Several techniques are explored that help the participant address a wide variety of stakeholder scenarios, ranging from individual interviews to conducting focus groups with several stakeholders on up to conducting surveys to get feedback from a large population of stakeholders.

Once requirements are gathered, it is important that they are communicated back to the stakeholders in a way that clarifies understanding and agreement, and that the requirements are managed so change will occur and important messages are not blurred.  Participants in this course will learn how to identify which sets of requirements are relevant to which stakeholder groups and how to present those requirements in an appropriate format for that audience.  The participant will learn how to trace requirements and keep them maintained and reusable, as well as manage stakeholder requests for change and link requirements to business goals and objectives.

At the end of this session, students will be able to:

  • Effectively elicit requirements throughout the analysis effort.
  • Schedule resources.
  • Identify stakeholder concerns.
  • Provide supporting materials.
  • Communicate requirements to stakeholders.
  • Review required approvals.
  • Keep requirements maintained and reusable.
  • Trace requirements.
  • Prepare a requirements package.


This course includes many hand-on exercises and case studies.


Creating Recommendations

12 contact hours (typically delivered as a two-day session)

Creating recommendations involves identifying a business need, problem, or opportunity, defining the nature of a solution that meets that need, and justifying the investment necessary to delivery that solution.  Typically, this is contained in a business case that provides decision makers the context and information they need to evaluate the benefit of the investment.  Participants of this course will learn how to write a business case after conducting the proper investigations.  They will be able to fully understand the business problem and opportunity, assess the capabilities of the enterprise to carry out specific change, determine the most feasible business solution approach, define the scope of the solution, and prepare a document concisely presenting their findings.

This course also covers how to identify assumptions and constraints and prioritized requirements, and model both the current and proposed state of the organization.  Using this model and the business case, the participant will learn how to validate and verify their proposed solution with stakeholders.

At the end of this session, students will be able to:

  • Write a business case.
  • Describe the business need.
  • List required capabilities.
  • Select a solution approach.
  • Define the solution scope.
  • List assumptions and constraints.
  • Structure requirements.
  • Prioritize, validate and verify requirements.
  • Determine stakeholder or solution requirements.


This course includes many hand-on exercises and case studies.


Assessing and Validating Solutions

12 contact hours (typically delivered as a two-day session)

This course covers the tasks that are performed in order to ensure that solutions meet the business need and to facilitate their successful implementation.  These activities may be performed to assess and validate business processes, organizational structures, outsourcing agreements, software applications, and any other component of the solution.

Participants in this class will learn how to ensure that solutions that have been implemented are providing the results intended and are currently best for the organization.  Their focus will begin with an assessment of the proposed solution, change focus to evaluating the readiness of the organization to adopt the solution, include identifying transition requirements, and progress through implementation by identifying problem areas and ensuring mitigating actions are applied.

At the end of this session, students will be able to:

  • Assess proposed solutions.
  • Identify defects.
  • Define mitigating actions.
  • Assess organizational readiness.
  • Identify transition requirements.
  • Assess solution performance.


This course includes many hand-on exercises and case studies.


Becoming a Great Business Analyst

12 contact hours (typically delivered as a two-day session)

Knowing how to apply the tools and techniques of business analysis does not guarantee that a person will become a valued analyst.  How the analyst carries out the work is nearly as important as the work itself.  Participants will discuss and experiment with several behaviors, characteristics, knowledge and personal qualities that support the practice of business analysis.  They will have the opportunity to complete a specially designed questionnaire that will help them evaluate their own strengths and weaknesses and prepare an action plan for personal development.

This course will also take a look at software tools that are available to help analysts do their job, including not only analytically focused tools but also the emerging collaborative tools available ‘in the cloud.’

At the end of this session, students will be able to:

  • Describe the behaviors, characteristics, knowledge and personal qualities that support the practice of business analysis.
  • Identify fundamental skills required for each competency areas.
  • Evaluate their own analyst competencies for strengths and weaknesses and prepare to take improvement actions.


This course includes many hand-on exercises and case studies.

Next Step

If you are interested in discussing how business analysis consulting or training can work in your organization or when the next public classes will be held, please contact me.  I will be pleased to explore options and prepare a proposal, if appropriate. 

© 2020 Olympic Performance, Inc.  All Rights Reserved.

I offer both consulting and training in Business Analysis based on the Business Analysis Body of Knowledge™ (BABOK™). 


Business Analysis Consulting

The profession of business analysis and the role of the business analysts have become more important as competition [Placeholder Image] on the world stage has increased.  Just as astronomers analyze the skies, business analysts analyze the business.  Companies of all sizes have to conduct detailed analysis in order to make it successfully through the turbulent waters of business.  While there are differences as to how business analysis should be conducted between sizes and types of businesses, there are more similarities, and there is a definite best practice that increases the potential for analysis success.  Our consulting and training follow those best practices, as outlined in the Business Analysis Body of Knowledge™ (BABOK™)..

Business Analysis